Exception language that people will actually say

Exception rails die when the text sounds like an error code. “THR_OT_AMBER” does not help a shift lead at 07:10. “Overtime hours crossed 8% — bay 3 lead to speak” does.

We draft call-outs with the facilitator in the room and ask them to say each line once. If they paraphrase heavily, the written line is wrong. Keep verbs active, name the owner role, and avoid stacking three causes into one cell.

Colour alone is insufficient. Colour-blind colleagues and washed-out projectors both appear on Malaysian floors we visit. Pair every amber or red state with short text.

Revisit language when targets change. A threshold written for peak season can shame a quiet month if nobody updates the sentence.