Notes from the desk
What we keep seeing in other people’s applications
These are written as working notes, not as product explainers. They come from files we have closed. Names of clients are withheld; the mechanics are not.
17 June 2026
When the invoice posts twice and the dashboard still looks clean
A duplicated e-Invoice submission does not always announce itself. Here is how we trace a double posting through a Malaysian automation stack.
1 April 2026
The chart of accounts after a quiet vendor upgrade
Upgrades relabel accounts, merge tax codes, and move opening balances. The books can still trial-balance while the meaning of a line has changed.
20 January 2026
Who can change the posting rule in a three-person finance team
Segregation of duties advice written for banks does not fit a company where the same person closes the books and calls the vendor.
13 November 2025
Bank feeds that almost match, every single month
A ninety-eight percent auto-match rate can hide the two percent that never should have been matched.
2 September 2025
Questions a Malaysian finance lead should ask before buying automation
A short list we use in due-diligence workshops, written for people who will live with the tool after the implementer leaves.